Big W Melton

The most terrible attitudes I have ever seen. Few months back I came to Bigw Melton to have a look if they have what I've looking for and walk out without buying anything. A lady with yellow hairs at the gate demand me to let her check, she poured everything in my bag out included vegies, fruits, personal items, and some other bags I've purschased from other stores. Not stop in that, she demanded me to lift the baby out of trolly and flip up the mattress to check underneat REALLY??? Then watch me put everything back again BY MYSELF ???? Without any appologies ? Or thank you ???? A baby and a mother in tears right in front of the store.... Couple days ago I visited the store again to bought some toys. Since I grabbed to much and decided to put some back as I thought I dont need that much and the guy filling stocks at the back ( dark short hair, brown skin) saw what I did and run to the front whisper with a member at the gate that I'm stealing or something and I got stopped for checking again with same attitude with last time. Also new items arrived staffs allow to have first pick ??? Thats why I barely found what I'm looking for. Then you should just serve your workers and your employees as customers mean nothing to you

I normally don't write reviews but this time I had too... whoever was working at 6.30 pm at the service desk today was the worst employee I have ever come across! First of all she was showing attitude when my partner approached her to ask her a question about a product. Instead of just having a look on the system or helping, she rudely answered "no cant help" and then walked off with her hoodie up over her head... totally disappointed with the people being hired to manage the service desk at big W. She definately needs to be fired for her really bad customer service.

I had a disappointing experience at Big W Melton on November 16, 2023, which prompts me to share my feedback. I visited the store to exchange a baby walker, presenting a valid receipt. However, the customer service representative, SAM, at the counter, refused the exchange, alleging that the box had sticky tape and implying tampering. Despite explaining that the box was already taped when received, SAM insisted I had opened and retaped it. To resolve the issue, I had to walk to an aisle, retrieve a new walker, and show it to them demonstrating that this is how the walker is originally packaged. Although another staff member suggested I couldn't get a refund or credit note, I could purchase something of equal value on the same day. While I accepted this compromise, the overall experience was disappointing. Accusations of tampering without a thorough investigation are disheartening. I hope this feedback prompts a review of customer service practices at the Melton branch to ensure a more customer-friendly approach in the future.